Cancellation & Rescheduling Policy for Transportation Appointments
How to Cancel or Reschedule a Ride
To cancel or reschedule your transportation service, please contact our office directly:
Phone:
(530) 919-8984
Email:
qrtransport3@gmail.com
We kindly ask that all cancellations or changes be made during normal business hours (Mon–Fri, 8:00 AM – 5:30 PM).
We Understand Plans Can Change — Let’s Work Together
At Q & R Non-Emergency Transport, we know that life happens — appointments shift, schedules get busy, and plans change. That’s why we offer a flexible and compassionate cancellation policy that makes it easy to reschedule your ride without added stress.
If you need to cancel or change a scheduled transportation appointment, we ask that you notify us as early as possible so we can accommodate both your needs and those of other riders in the community.
Cancellation Notice Guidelines
To help us continue offering high-quality, punctual service to all riders, our cancellation policy is structured as follows:
Cancellations With 48+ Hours’ Notice
- No penalty or fee
- Full refund available (if pre-paid)
- Option to reschedule free of charge
Cancellations Within 24–48 Hours of Appointment
- May incur credit card processing fees
- Refunds processed minus applicable fees
- Free rescheduling available (based on availability)
Cancellations Within 24 Hours or No-Shows
- No refund available
- No-show or late cancellation may affect future booking privileges
- Rescheduling still offered when possible
Why Advance Notice Is Important
We operate a tight, carefully scheduled service to ensure every rider arrives safely and on time. Late cancellations or no-shows can significantly impact our ability to serve others in the community, especially those with critical medical appointments.
By providing as much notice as possible, you allow us to:
Reallocate your time slot to another client in need
Manage driver schedules more effectively
Keep our operations efficient and affordable for everyone
We truly appreciate your cooperation and understanding.
Free Rescheduling Options
We understand that missing an appointment doesn’t mean you don’t still need to go. If your schedule changes, we’re happy to help you reschedule your ride at no extra cost, depending on availability.
Just call us at (530) 919-8984 as soon as possible, and we’ll do our best to find a new time that works for you.
Helpful Tips for Managing Your Ride Schedule
To avoid cancellation fees and missed appointments, consider the following:
By providing as much notice as possible, you allow us to:
Keep your confirmation email or text handy for quick reference
Set a reminder 48 hours in advance of your scheduled ride
Let caregivers or family members know your pickup time
Reach out early if you’re unsure about appointment details
We're here to make the process easy — just keep us informed, and we’ll take care of the rest.
Questions About Our Policy?
If you have any questions about our cancellation policy, fees, or rescheduling options, please don’t hesitate to reach out. Our team is here to help guide you through the process and make transportation one less thing to worry about.